Office Manager
2.
3 Guilford, CT Guilford, CT Full-time Full-time $25 - $28 an hour $25 - $28 an hour 3 days ago 3 days ago 3 days ago The Office Manager is responsible for a team of Customer Service Representatives and oversight of all administrative processes within the branch location.
Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.
Responsibilities Manage all aspects of office personnel and functions at branch location.
Ensure all required month-end processes are complete and all internal report is accurate and finalized for management review.
Accesses company databases and job aids to insure accurate call handling.
Properly maintain customer database and assign various office administrative functions to Customer Service Representatives as needed.
Liaison between corporate office management and branch office personnel.
Accurately process branch payroll for approval by branch manager As an Office Manager you will ensure Customer Service Representatives will properly assist our customers handling inbound and outbound delivery and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.
Job Description Supervise CSRs' incoming calls and utilize a proactive approach with every customer interaction to answer questions and/or concerns.
Back up CSRs with calls that need to be escalated to a supervisory level.
Maintain an in-depth knowledge of Hocon Propane and Oil products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service Present a professional, confident and enthusiastic image to develop trusting relationships with all team members and customers Provide high levels of customer account management by properly setting up and maintaining account information and data Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities Requirements Minimum of 3 years of experience in a customer service role, industry experience is preferred Minimum of a High School diploma or GED preferred Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports using Fuel Industry software Ability to multi-task and prioritize assignments in a team environment Job Type:
Full-time Pay:
$25.
00 - $28.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Holidays Monday to Friday Education:
High school or equivalent (Preferred) Work Location:
In person Requirements.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Guilford, CT Guilford, CT Full-time Full-time $25 - $28 an hour $25 - $28 an hour 3 days ago 3 days ago 3 days ago The Office Manager is responsible for a team of Customer Service Representatives and oversight of all administrative processes within the branch location.
Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.
Responsibilities Manage all aspects of office personnel and functions at branch location.
Ensure all required month-end processes are complete and all internal report is accurate and finalized for management review.
Accesses company databases and job aids to insure accurate call handling.
Properly maintain customer database and assign various office administrative functions to Customer Service Representatives as needed.
Liaison between corporate office management and branch office personnel.
Accurately process branch payroll for approval by branch manager As an Office Manager you will ensure Customer Service Representatives will properly assist our customers handling inbound and outbound delivery and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.
Job Description Supervise CSRs' incoming calls and utilize a proactive approach with every customer interaction to answer questions and/or concerns.
Back up CSRs with calls that need to be escalated to a supervisory level.
Maintain an in-depth knowledge of Hocon Propane and Oil products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service Present a professional, confident and enthusiastic image to develop trusting relationships with all team members and customers Provide high levels of customer account management by properly setting up and maintaining account information and data Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities Requirements Minimum of 3 years of experience in a customer service role, industry experience is preferred Minimum of a High School diploma or GED preferred Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports using Fuel Industry software Ability to multi-task and prioritize assignments in a team environment Job Type:
Full-time Pay:
$25.
00 - $28.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Holidays Monday to Friday Education:
High school or equivalent (Preferred) Work Location:
In person Requirements.
Estimated Salary: $20 to $28 per hour based on qualifications.
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