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Assistant Branch Manager

JOB STATEMENT: The primary function of this position is to assist the Credit Union in achieving its Mission of improving the lives of our members, one member at a time. An Assistant Branch Manager must provide outstanding service to all members and identify and find solutions for their financial needs in order to better their financial lives. The person in this role is responsible for branch growth and profitability through the expansion and organic growth of retail and commercial members and member relationships, through business development within the branch community. In addition the position requires coaching of branch personnel on advocacy, sales, and service techniques. The position is also responsible for filling in for the Branch Manager during any absence.
KEY RESPONSIBILITIES: includes the following, and other duties may be assigned.
Advocacy:
Coaches & leads branch personnel:

?Coaches sales and service skills to all branch team members. Works with other branch leaders to ensure sales & service coaching occurs regularly;
?Develops sales & service leadership skills in Service Coordinators, Member Service Representatives, and New Account Representatives;
?Assists in quality hiring for all branch positions
Assists Branch Manager in development of goal attainment strategy, analyzing results, making adjustments when goals are not met and celebrating when they are.
Works with Branch Manager to ensure that the branch meets and exceeds its goals.
Coordinates, and monitors workflow and productivity to ensure high levels of accuracy, quality and quantity are maintained.
6. Drives branch reporting by working with the Branch Manager to compile individual branch results and combining results to measure the branch's productivity.
7. Oversees the daily operation of the Branch, according to written Branch operations standards, including adherence to security procedures
8. Resolves member problems/responds to inquiries beyond the authority of other Branch personnel.
Ensures that the branches maintain and utilize all Marketing provided.
Assists in maintaining adequate Member Service Staff through:
?Training support
?Filling vacancies promptly
Maintains knowledge of competitors' rates and terms and other trends related to the credit union industry and drives that knowledge with the branch team.
Makes recommendations to the Branch Manager for changes and improvements in procedures concerning the branch in relation to overall operations.
Business Development:
1. Builds and maintains relationships with SEG groups and local businesses within the branch community to grow the business.
2. Participates in the community to help grow awareness and brand recognition of the credit union.
Lending:
1. Interviews loan applicants, analyzes credit and financial information
2. Accurately completes required loan forms and related documents necessary in the lending process;
3. Assures quality control of loan check disbursements
4. Pre-qualifies prospective mortgage and home equity candidates and co-ordinates 1st mortgage interviews with mortgage originator
Job Requirements:
Proven commitment to providing quality service to members in current position illustrated by past record of exemplary member interaction.
2 to 4 years retail sales management or branch experience and heavy retail and commercial customer contact environment;
1 years interviewing experience in consumer loans and related insurances.
Associate's degree required or equivalent educational or work experience
Strong sales oriented customer service skills and a thorough knowledge of Credit Union systems, (retail and operations) with experience in accounting, researching records and loan processing desirable
Knowledge of federal and state laws and regulations governing consumer banking
Ability to manage multiple tasks simultaneously;
Excellent interpersonal skills;
Ability to effectively communicate in writing and orally;
Ability to analyze member problems and find beneficial solutions in a timely manner;
EMPLOYMENT REQUIREMENTS:
Continued education through selected training courses
After hours meetings required
Windows, Microsoft Word & Excel skills
40 + hours per week, most Saturdays



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